Frequently Asked questions
Return or Replacemets
We guarantee everything we sell and will work with you to make it right. If for any reason you are unsatisfied with your product, please contact us at email@example.com and we will replace any defective product or refund your money.
Do you ship outside the United States?
NO. We used to offer services all over the World but it became more trouble than it was worth. It would seem the countries that our international customers ordered from were adding on additional fees for pick-up (something we had no knowledge of), packages were getting lost or were extremely late and it just ended up causing nothing but headaches for everyone involved.
Do you combine orders for shipping?
If made aware of it we will always combine things to get you the lowest shipping price we can.
Are packages insured?
Any packages sent Priority Mail are covered up to $99 if lost. Priority mail is used to ship orders of 3 or more items. Regular shipping is First Class mail and does not by standard include insurance but can be added if requested. A lost package is considered "lost" after 30 days. We cannot file a case with the USPS until after 30 days have passed.
Where is my stuff?
Tracking information can be found in the email sent to your registered email address after shipping. Additional delays may apply to some orders due to the high volume of mail with the USPS due to COVID 19 Pandemic. Please be patient.
What Shipping Service do you use?
Most items are shipped via USPS First Class Mail.
Stinky Tuna? What's that?
It's a smelly fish that you buy in a can but that's not important right now...**
How can I reach you?
You can email us at: firstname.lastname@example.org
About Stinky Tuna
We are a business founded by collectors and for collectors. Stinky Tuna began because we were frustrated in trying to build our collections. We wanted WATCHABLE titles that could be played on a modern player. What's the point in owing a movie just to have it sit on a shelf (let's not even mention the fact none of our nieces or nephews couldn't work a VCR if they had to!) We wanted to pass these things along someday, so the quest began, and we went to work on our own catalog and our friends took notice. Stinky Tuna was born.
Do you take requests or suggestions?
Yes, for the most part. Suggestions are always appreciated. Many of our top sellers are movies that our customers asked for. As far as requests go, we will always check into it but unfortuantly due to an already heavy work load we don't do "Special Orders" at this time.
What is Manufactured on Demand?
Manufactured on Demand (MOD) is a process which enables companies (like us) to offer a unique and specialized catalog which include many rare and obscure titles. The video content is manufactured on recordable DVDs, Blu-Rays and CDs. Since the manufacturing is done in such small runs we are able to save the inventory costs and we pass those savings on to you.
Are manufactured on demand (DVDs, Blu-Rays or CDs) as good as the original?
Will Stinky Tuna's products play on my current devices?
Yes. All of our products are region free (which means they will play internationally) and play flawlessly with most Blu-ray/DVD players.** Most gaming systems like Playstation or XBox however are not compatible. It's hit or miss so we recommend only using a standalone Blu-ray players or Blu-ray computer drives for playback of our Blu-ray discs.**
How do you sell Netflix movies?