Frequently Asked questions

Return/Replacements

Return or Replacemets


We guarantee everything we sell and will work with you to make it right. If for any reason you are unsatisfied with your product, please contact us at customerservice@stinkytuna.com and we will replace any defective product or refund your money.





Shipping

Do you ship outside the United States?


NO. We used to offer services all over the World but it became more trouble than it was worth. It would seem the countries that our international customers ordered from were adding on additional fees for pick-up (something we had no knowledge of), packages were getting lost or were extremely late and it just ended up causing nothing but headaches for everyone involved.




Do you combine orders for shipping?


If made aware of it we will always combine things to get you the lowest shipping price we can.




Are packages insured?


Any packages sent Priority Mail are covered up to $99 if lost. Priority mail is used to ship orders of 3 or more items. Regular shipping is First Class mail and does not by standard include insurance but can be added if requested. A lost package is considered "lost" after 30 days. We cannot file a case with the USPS until after 30 days have passed. As a company we guarantee our products from being faulty or damaged in their manufacturing. Damage or loss of packages sent without insurance are not covered if the damage is that of the USPS. However if this does happen contact Stinky Tuna and we will do what we can do to replace any damged items. Insurance or not. As always, yelling, screaming, using threats, nasty language and insulting our staff is the best way to handle all of your problems. The more abusive you can be...the better. Opening cases with Paypal or your credit card company before you have even contacted us to help you is also a great way to solve your problems. If you have not figured it out yet, we are being extremely sarcastic and maybe a little facetious. Please do not attack us. We always want to fix things and will do so as quickly as possible. Just talk to us. We want to help.




Where is my stuff?


Tracking information can be found in the email sent to your registered email address after shipping. Additional delays may apply to some orders due to the high volume of mail with the USPS due to COVID 19 Pandemic. Please be patient. (see shipping section for more info regarding lost mail, insurance and more) As always, yelling, screaming, using threats, nasty language and insulting our staff is the best way to handle all of your problems. The more abusive you can be...the better. Opening cases with Paypal or your credit card company before you have even contacted us to help you is also a great way to solve your problems. If you have not figured it out yet, we are being extremely sarcastic and maybe a little facetious. Please do not attack us. We always want to fix things and will do so as quickly as possible. Just talk to us. We want to help. We are on your side.




What Shipping Service do you use?


Most items are shipped via USPS First Class Mail.





About Us

Stinky Tuna?  What's that?


It's a smelly fish that you buy in a can but that's not important right now...** Seriously, We are a family owned and operated online media store. We love what we do and we take great pride in finding those quirky, obscure, rare, hard to find movies and music that our customers look for. We go to great lengths and spare no time or expense to ensure we provide our customers with the best quality product on the market. We guarantee everything we sell and will work with you to replace a product or refund your money if you are not satisfied. **The name comes from the fact that we are a small fish in the huge ocean of media. Stinky Tuna refers to the fact we may be a small company but no matter what...you'll know we are here.




How can I reach you?


You can email us at: customerservice@stinkytuna.com Or just click the link below to send us a message directly https://www.stinkytuna.com/contact-us NOTE: We get a lot of mail but we try to respond ASAP (usually with 24hrs or sooner.) We appreciate your patience and your business.




About Stinky Tuna


We are a business founded by collectors and for collectors. Stinky Tuna began because we were frustrated in trying to build our collections. We wanted WATCHABLE titles that could be played on a modern player. What's the point in owing a movie just to have it sit on a shelf (let's not even mention the fact none of our nieces or nephews couldn't work a VCR if they had to!) We wanted to pass these things along someday, so the quest began, and we went to work on our own catalog and our friends took notice. Stinky Tuna was born. We hold ourselves to a high standard and we make it our mission to only provide products we ourselves are happy with and woule purchase. All of our products are professionally manufactured on high quality recordable media (a cost saving measure which enables us to offer a larger catalog). We do our best to provide you with a product descrption, but please do not hesitate to ask if you have any questions.





Our Products

Do you take requests or suggestions?


Yes, for the most part. Suggestions are always appreciated. Many of our top sellers are movies that our customers asked for. As far as requests go, we will always check into it but unfortuantly due to an already heavy work load we don't do "Special Orders" at this time.




What is Manufactured on Demand?


Manufactured on Demand (MOD) is a process which enables companies (like us) to offer a unique and specialized catalog which include many rare and obscure titles. The video content is manufactured on recordable DVDs, Blu-Rays and CDs. Since the manufacturing is done in such small runs we are able to save the inventory costs and we pass those savings on to you. Many major studios have M.O.D. only entities that offer hard to find movies and shows. There's Warner Archives, Universal Vault Series, Sony Choice Collection, MGM Collector's Series and many others. We may be a small fish in the big media ocean but we offer quality items equal to or better than the big sharks. We're Stinky Tuna.




Are manufactured on demand (DVDs, Blu-Rays or CDs) as good as the original?


First of all, we offer many titles that do not have "originals." They have never been released on physical media before so we are the original. Is it as good as streaming quality? It's not just as good most of the time it's even better. Yes the quality of recordable media is as good if not better than pressed media however M.O.D. discs can scratch easier than pressed disc if not taken care of properly. With proper care M.O.D. media will last longer than you. See our question about playback devices.




Will Stinky Tuna's products play on my current devices?


Yes. All of our products are region free (which means they will play internationally) and play flawlessly with most Blu-ray/DVD players.** Most gaming systems like Playstation or XBox however are not compatible. It's hit or miss so we recommend only using a standalone Blu-ray players or Blu-ray computer drives for playback of our Blu-ray discs.** Should our products not play on your device, we will certainly send a replacement or issue you a refund. We may or may not ask for item back depending on the problem so don't dispose of anything until you have contacted one of our agents. ** DVD's will play on most standard Blu-ray players (as well as DVD players) but Blu-ray will not play on DVD players. Your player must be a Blu-ray player to play Blu-rays.




How do you sell Netflix movies?


Good question and the simple answer is... we don't. We provide a service. The content of the Blu-ray and/or DVD's are transcribed to disc from a digital source provided by Netflix Media Services lawfully under Netflix's Terms Of Use. Our discs are intended as a viewing option for Netflix subscribers.The content is available to download with your subscription and our service is another way to view that content without a high speed internet connection available or offline in general.





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